Privacy Policy

Dragon Tiger is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our online casino services. By creating an account or using our platform, you agree to the practices described in this policy.

We understand that trust is fundamental to our relationship with players. This policy is designed to be transparent about our data practices and to comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) where applicable. We encourage you to read this policy carefully and contact us if you have any questions.

We collect several types of information to provide you with our casino services and maintain a secure gaming environment:

• Personal Information: Name, date of birth, address, email address, phone number, and government-issued identification documents required for account verification
• Financial Information: Payment method details, transaction history, deposit and withdrawal records, and banking information necessary for processing payments
• Gaming Data: Game preferences, betting patterns, session duration, win/loss records, and gameplay statistics
• Technical Information: IP address, device information, browser type, operating system, and connection data
• Communication Records: Customer support interactions, chat logs, and any correspondence you have with Dragon Tiger

We also collect information automatically through cookies and similar technologies when you visit our website or use our mobile application.

Dragon Tiger uses your personal information for legitimate business purposes related to operating our online casino:

We process your data to create and manage your account, verify your identity, and comply with anti-money laundering and know-your-customer requirements. Your financial information allows us to process deposits, withdrawals, and maintain accurate transaction records.

Gaming data helps us personalize your experience, recommend games you might enjoy, and detect unusual betting patterns that could indicate problem gambling or fraudulent activity. We use technical information to maintain platform security, prevent unauthorized access, and improve our services.

Communication records allow us to provide customer support, resolve disputes, and maintain records as required by our licensing authority. We may also use your information to send important account updates, promotional offers, and responsible gambling resources.

Under GDPR and other applicable privacy laws, we process your personal data based on several legal grounds:

Contractual Necessity: Processing is essential to perform our contract with you, including providing gaming services, processing payments, and maintaining your account. Legal Compliance: We must process certain data to comply with gambling regulations, anti-money laundering laws, tax obligations, and licensing requirements.

Legitimate Interests: We process data for fraud prevention, security monitoring, business analytics, and improving our services, provided these interests do not override your privacy rights. Consent: For marketing communications and certain cookies, we rely on your explicit consent, which you can withdraw at any time.

Dragon Tiger does not sell your personal information to third parties. We share data only when necessary for legitimate business purposes or legal compliance:

We work with trusted service providers who help us operate our platform, including payment processors, identity verification services, game providers, and technical support vendors. These partners are contractually bound to protect your information and use it only for specified purposes.

We may disclose information to regulatory authorities, law enforcement agencies, or courts when required by law or to comply with legal processes. In cases of suspected fraud, money laundering, or other illegal activities, we cooperate with relevant authorities as mandated by our licensing conditions.

If Dragon Tiger undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes industry-standard encryption for data transmission and storage, secure server infrastructure, and regular security audits.

Access to personal data is restricted to authorized personnel who require it for their job functions. All staff members receive privacy and security training, and we maintain strict access controls and monitoring systems.

While we strive to protect your information using reasonable security measures, no system is completely secure. We encourage you to use strong passwords, enable two-factor authentication where available, and report any suspicious account activity immediately.

You have several rights regarding your personal information, which may vary depending on your jurisdiction:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data, subject to legal and regulatory requirements
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information in certain circumstances
• Objection: Object to processing based on legitimate interests or for marketing purposes

To exercise these rights, contact our privacy team using the details provided below. We will respond to your request within the timeframes required by applicable law, typically within 30 days.

Dragon Tiger uses cookies and similar technologies to enhance your gaming experience and analyze platform usage. Essential cookies are necessary for basic functionality, including maintaining your login session and processing transactions.

Analytics cookies help us understand how players use our platform, identify popular games, and improve our services. Marketing cookies allow us to show you relevant promotional content and measure campaign effectiveness.

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may affect platform functionality and your gaming experience.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Account information is typically retained for the duration of your relationship with Dragon Tiger and for a period afterward as required by gambling regulations.

Transaction records and gaming data may be retained for longer periods to comply with financial regulations, tax requirements, and licensing conditions. When data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

Dragon Tiger may transfer your personal information to countries outside your jurisdiction for processing and storage. When we transfer data internationally, we put appropriate safeguards in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

We work only with service providers that demonstrate adequate data protection standards and commit to protecting your information according to this privacy policy and applicable laws.

Dragon Tiger services are strictly intended for adults aged 18 or older, or the legal gambling age in your jurisdiction, whichever is higher. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from someone under the legal age, we will delete that information immediately.

We implement age verification procedures during account registration and may request additional documentation to confirm your age and identity.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you through email, platform notifications, or by posting a prominent notice on our website.

The updated policy will include the effective date of changes. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact our dedicated privacy team. We are committed to addressing your inquiries promptly and transparently.

You can reach us through the contact methods provided in your account dashboard or on our website. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.