Privacy Policy

Welcome to Dragon Tiger. This Privacy Policy outlines how Dragon Tiger ("we", "us", or "our") collects, uses, processes, and protects your personal information when you use our website, services, and applications (collectively, the "Services"). We are committed to protecting your privacy and the security of your personal data. By accessing or using our Services, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your information and how we will treat it.

Dragon Tiger operates under a strict regulatory framework, and our data protection practices are designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), where relevant. We believe in transparency and want you to be fully informed about your rights and our obligations concerning your personal data.

We collect various types of information to provide and improve our Services to you. This information can generally be categorized as follows:

• Information You Provide Directly: This includes data you submit when registering an account, making deposits or withdrawals, participating in promotions, contacting customer support, or using interactive features of our Services. Examples include:
  • Personal identification details: Name, date of birth, gender.
  • Contact information: Email address, postal address, telephone number.
  • Financial information: Payment method details (though we do not store full credit card numbers), transaction history.
  • Verification documents: Copies of identification (e.g., passport, driving licence) and proof of address (e.g., utility bill) as required for Know Your Customer (KYC) and anti-money laundering (AML) regulations.
• Information Collected Automatically: When you access and use our Services, we automatically collect certain technical and usage data. This helps us understand how you interact with Dragon Tiger and allows us to enhance your experience. Examples include:
  • Device information: IP address, device type, operating system, browser type, unique device identifiers.
  • Usage data: Pages visited, time spent on pages, games played, search queries, clickstream data.
  • Location data: General geographical location derived from your IP address.
• Information from Third Parties: We may receive information about you from third-party service providers, such as identity verification services, payment processors, and anti-fraud agencies. This information helps us verify your identity, prevent fraud, and comply with our legal obligations.

We use the information we collect to provide, maintain, and improve the Dragon Tiger experience. These uses include:

• Account Management and Service Provision: To create and manage your account, process your bets, deposits, and withdrawals, and provide you with access to our games and other Services.
• Security and Fraud Prevention: To verify your identity, conduct KYC checks, monitor for fraudulent or suspicious activity, and protect the integrity of our platform. This is crucial for maintaining a safe and fair gaming environment at Dragon Tiger.
• Communication: To send you important notices, updates, promotional offers (where you have consented), and respond to your inquiries and support requests.
• Personalization: To tailor your experience on Dragon Tiger, recommend games, and present content that may be of interest to you.
• Analytics and Improvement: To understand how our Services are used, analyze trends, troubleshoot technical issues, and improve the functionality and performance of our website and games.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including anti-money laundering (AML) and responsible gaming requirements.

Under data protection laws, particularly the GDPR, we must have a legal basis to process your personal data. Our legal bases for processing your information at Dragon Tiger include:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, specifically the Terms and Conditions you agree to when registering and using our Services. This includes processing transactions, managing your account, and providing access to games.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as anti-money laundering (AML) regulations, responsible gaming requirements, and reporting obligations to our licensing authority.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Dragon Tiger or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include preventing fraud, protecting network and information security, improving our Services, and marketing our services (where not requiring consent).
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for sending you marketing communications. You have the right to withdraw your consent at any time.

We understand the importance of keeping your information private. Dragon Tiger will not sell, rent, or trade your personal data to third parties. However, we may share your information with certain categories of third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, customer support, data analysis, IT services, and marketing assistance. These providers are contractually obligated to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government, regulatory, or law enforcement authorities if required by law, court order, or if we believe such action is necessary to comply with legal obligations, protect our rights, or investigate potential violations of our Terms and Conditions. This includes sharing data with our licensing authority.
• Affiliates and Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
• Fraud Prevention and Responsible Gaming Organisations: We may share information with organizations dedicated to preventing fraud and promoting responsible gaming to protect the integrity of our Services and protect vulnerable players.

The security of your personal data is paramount to us at Dragon Tiger. We implement robust technical and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) encryption, to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection best practices and our privacy policies.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and not sharing your login details.

Depending on your jurisdiction and subject to applicable data protection laws, you may have certain rights regarding your personal data. At Dragon Tiger, we are committed to facilitating the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before processing your request.

Dragon Tiger uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files placed on your device by websites that you visit.

• Essential Cookies: These cookies are strictly necessary for the operation of our website, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by making it easier for users to find what they are looking for.
• Functionality Cookies: These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the Dragon Tiger website and its features.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose for which it is processed. For example:

• Account information: We retain your account information for the duration of your active account and for a period thereafter as required by law or for legitimate business needs, such as fraud prevention and regulatory compliance.
• Transaction data: Financial transaction records are typically retained for a minimum of five years, or longer if required by anti-money laundering (AML) laws or our licensing authority.
• Marketing consent: If you have consented to receive marketing communications, we will retain your contact details for this purpose until you withdraw your consent.

Upon the expiry of the applicable retention period, we will securely delete or anonymize your personal data, unless there is a legal or regulatory requirement to retain it for a longer period.

Dragon Tiger operates globally, and as such, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. For example, our servers or some of our service providers may be located in different countries.

When we transfer your personal data internationally, we take appropriate safeguards to protect your data in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection by the European Commission.
• Implementing standard contractual clauses approved by the European Commission.
• Relying on your explicit consent for specific transfers.

By using our Services, you understand and agree to the transfer of your information to these countries.

Dragon Tiger's Services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal data, please contact us using the details in the "Contact Us" section. We are committed to protecting children online and making sure our platform is used responsibly.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes we make will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

For significant changes, we may notify you through email or a prominent notice on our website before the changes become effective. Your continued use of the Dragon Tiger Services after any modifications to this Privacy Policy will constitute your acceptance of such changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer (DPO) or customer support team.

You can reach us via:

• Email: [email protected]
• Live Chat: Available on our website during operational hours.
• Postal Address: [Please refer to our website for our registered office address, as this may vary based on jurisdiction and regulatory requirements.]

We are dedicated to addressing your inquiries promptly and transparently. Thank you for choosing Dragon Tiger.