Privacy Policy

Welcome to Dragon Tiger. We are committed to protecting your privacy and handling your personal data with transparency and respect. This Privacy Policy outlines how Dragon Tiger collects, uses, processes, and discloses your information when you use our website, services, and applications (collectively, the "Services"). It also describes your choices regarding your data and how you can exercise your privacy rights. By accessing or using our Services, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.

Dragon Tiger operates under a robust regulatory framework. All data processing activities comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. We maintain the confidentiality, integrity, and availability of your personal information.

We collect various types of information to provide and improve our Services to you. This information can be broadly categorised as follows:

• Information You Provide Directly:
  • Account Registration Data: When you create an account with Dragon Tiger, we collect personal details such as your full name, date of birth, email address, postal address, phone number, and chosen username and password.
  • Verification Data: To comply with "Know Your Customer" (KYC) and Anti-Money Laundering (AML) regulations, we may request copies of identification documents (e.g., passport, driving license), proof of address (e.g., utility bill), and proof of payment method ownership.
  • Financial Information: Details related to your deposits and withdrawals, including payment method details (e.g., bank account number, credit/debit card details, e-wallet information). Please note, we do not store full credit card numbers.
  • Communication Data: Records of your interactions with our customer support team via live chat, email, or telephone. This may include the content of your communications.
  • Voluntary Information: Any other information you choose to provide to us, such as participation in surveys, promotions, or feedback.
• Information Collected Automatically:
  • Device Information: Details about the device you use to access our Services, including IP address, operating system, browser type, device identifiers, and mobile network information.
  • Usage Data: Information about how you interact with our Services, such as pages visited, games played, features used, time spent on the site, and referring/exit pages.
  • Location Data: General geographical location inferred from your IP address. We do not collect precise GPS location without your explicit consent.
  • Transaction Data: Records of your betting activity, deposits, withdrawals, and bonus usage.
• Information from Third Parties:
  • Verification Services: We may obtain information from third-party identity verification services to fulfil our legal and regulatory obligations.
  • Payment Processors: Information related to your transactions from our payment service providers.
  • Affiliates and Marketing Partners: If you arrived at Dragon Tiger via an affiliate or marketing partner, they may provide us with information about your referral.
  • Publicly Available Sources: In certain circumstances, we may collect information from public databases or social media platforms to comply with legal obligations or for fraud prevention.

Dragon Tiger uses the information we collect for various purposes, primarily to provide and improve our Services, maintain a secure environment, and comply with our legal obligations:

• To Provide and Manage Our Services:
  • To create and manage your Dragon Tiger account.
  • To process your bets, deposits, and withdrawals.
  • To operate and maintain our games and website functionality.
  • To provide customer support and respond to your inquiries.
• For Security and Fraud Prevention:
  • To verify your identity and age, and to comply with KYC and AML regulations.
  • To detect and prevent fraudulent, illicit, or illegal activities.
  • To protect the integrity of our games and the security of our platform.
  • To monitor for responsible gambling purposes.
• To Improve and Personalise Our Services:
  • To understand how you use our Services and to make improvements.
  • To develop new features and offerings.
  • To personalise your experience, such as recommending games or promotions based on your preferences.
• For Marketing and Promotional Purposes:
  • To send you promotional offers, newsletters, and information about Dragon Tiger products and services that may be of interest to you, where you have consented to receive such communications.
  • To deliver targeted advertising based on your activity and preferences.
• For Legal and Regulatory Compliance:
  • To comply with our legal and regulatory obligations, including reporting to our licensing authority and other relevant bodies.
  • To enforce our Terms and Conditions.
  • To establish, exercise, or defend legal claims.

Under data protection laws, we must have a lawful basis to process your personal data. At Dragon Tiger, we rely on the following legal bases:

• Performance of a Contract: We process your data when necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract. This includes creating and managing your account, processing transactions, and providing access to our games.
• Legal Obligation: We process your data where necessary for compliance with a legal obligation to which we are subject. This includes KYC and AML checks, responsible gambling requirements, tax obligations, and reporting to regulatory authorities.
• Legitimate Interests: We may process your data where necessary for our legitimate interests, provided these do not override your fundamental rights and freedoms. Our legitimate interests include improving our Services, preventing fraud, maintaining network and information security, marketing our services, and managing our business operations.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for sending direct marketing communications. Where processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Dragon Tiger is committed to keeping your personal information private. However, we may share your data with third parties in specific circumstances and only when necessary, under strict contractual agreements and safeguards:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT infrastructure, customer support, data analysis, and marketing assistance. These providers are only given access to the personal information necessary to perform their functions and are obligated to protect it in a manner consistent with this Privacy Policy.
• Regulatory and Law Enforcement Bodies: We may disclose your information to governmental or regulatory authorities, law enforcement agencies, or other third parties if required by law, court order, or if we believe such action is necessary to comply with legal obligations, protect our rights, property, or safety, or the safety of others. This includes disclosures to our licensing authority.
• Fraud Prevention and Responsible Gambling Organisations: To prevent fraud, money laundering, and to promote responsible gambling, we may share your information with relevant organisations and databases.
• Affiliates and Group Companies: We may share your data with our corporate affiliates and group companies for internal administrative purposes, to provide our Services, and for purposes consistent with this Privacy Policy.
• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

We do not sell your personal data to third parties.

At Dragon Tiger, we take the security of your personal data very seriously. We implement a variety of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: All sensitive data, such as financial transactions and personal details, is encrypted using industry-standard Secure Socket Layer (SSL) technology.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by robust firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimisation: We only collect and retain personal data that is necessary for the purposes outlined in this policy.
• Employee Training: Our staff receive regular training on data protection and security best practices.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and not sharing your login details.

Depending on your jurisdiction and subject to applicable data protection laws, you have certain rights regarding your personal data. Dragon Tiger is committed to facilitating the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before processing your request.

Dragon Tiger uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These cookies are strictly necessary for the operation of our website and to provide the core services, such as enabling secure login, managing your session, and processing transactions.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on pages, and any error messages. This helps us improve the performance and design of Dragon Tiger.
• Functionality Cookies: These cookies allow us to remember your preferences (e.g., language, currency) and provide enhanced, more personalised features.
• Marketing/Targeting Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the website and some features of Dragon Tiger may not function correctly.

For more detailed information about how we use cookies and your choices regarding them, please refer to our dedicated Cookie Policy.

Dragon Tiger retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose of processing.

• Account Data: We generally retain your account data for the duration of your active account with Dragon Tiger and for a period thereafter as required by law, typically between five to seven years, to comply with AML, KYC, and taxation regulations.
• Transaction Data: Records of financial transactions are retained for a period mandated by financial regulations and tax laws, which can extend up to seven years or longer in some jurisdictions.
• Communication Data: Records of communications with customer support may be retained for a shorter period, usually up to two years, unless required for legal disputes or regulatory compliance.
• Marketing Consent: If you have opted in for marketing communications, your consent will be retained until you withdraw it, or for a reasonable period thereafter so your preferences are respected.

Once the retention period expires, your personal data will be securely deleted or anonymised, unless required for ongoing legal proceedings, investigations, or to comply with a specific regulatory request. We regularly review our data retention practices to comply with applicable laws and best practices.

As Dragon Tiger operates globally, your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA) or your country of residence. This includes countries that may not offer the same level of data protection as your home jurisdiction.

When we transfer your personal data internationally, we take appropriate safeguards so your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection for personal data by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide specific data protection obligations for data exporters and importers.
• Relying on your explicit consent for specific transfers.
• Where the recipient is located in the United States, verifying they are certified under the EU-US Data Privacy Framework or other equivalent mechanisms.

By using our Services, you acknowledge and agree that your personal data may be transferred to, processed, and stored in countries outside your country of residence.

Dragon Tiger's Services are strictly not intended for individuals under the age of 18 (or the legal age of majority in their jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately using the details in the "Contact Us" section. We are committed to protecting the privacy of minors and complying with age verification requirements.

Dragon Tiger may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make significant changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date. We may also notify you via email or through a prominent notice on our Services before the changes become effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Dragon Tiger Services after any changes to this policy will constitute your acceptance of such changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer (DPO).

You can reach us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Postal Address: [Please refer to our Terms and Conditions for our registered office address]

We aim to respond to all legitimate requests within a reasonable timeframe, typically within one month. If your request is particularly complex or you have made a number of requests, it may take us longer. In this case, we will notify you and keep you updated.